INFERA GROUPThese Terms & Conditions (“Terms”) are an agreement between you and Infera Group (“Infera,” “we,” “us,” or “our”). By accessing our website, submitting information, booking a consultation, or using our services, you agree to these Terms.
1. Acceptance and eligibility
You must be at least 18 years old and able to enter a binding agreement. If you act for a business or organization, you represent that you have authority to bind it. If you do not agree to these Terms, do not use the website or services.
2. Our services
Infera Group provides services that may include offer and campaign strategy, Facebook and Instagram advertising, lead capture, AI-assisted lead response and qualification, CRM or automation setup, appointment booking, reporting, and related consulting.
The exact scope, timing, deliverables, fees, and responsibilities for paid work will be described in a proposal, order form, statement of work, invoice, or other written client agreement. If that agreement conflicts with these website Terms, the client agreement controls for the paid services it covers.
3. Your responsibilities
You agree to:
- Provide accurate, current, and complete information.
- Respond reasonably to requests for approvals, access, assets, and feedback.
- Have the rights and permissions needed for all logos, creative, lists, claims, customer data, accounts, and other materials you provide.
- Review and approve offers, advertising claims, targeting, workflows, and customer-facing materials before use.
- Comply with applicable advertising, privacy, consumer-protection, telemarketing, email, text-messaging, intellectual-property, and industry-specific laws.
- Maintain appropriate access controls and promptly notify us of suspected unauthorized account access.
4. Consultations and bookings
Appointment availability is not guaranteed until confirmation is issued. Please provide accurate contact information and attend at the scheduled time. If you need to reschedule or cancel, use the instructions in your confirmation or contact us as early as reasonably possible.
A consultation is informational and does not create a paid-services relationship unless both parties enter a separate written agreement.
5. Fees, ad spend, and payment
Fees for paid services are stated in the applicable client agreement or invoice. Unless stated otherwise, advertising spend and third-party platform fees are separate from our service fees and are the client’s responsibility.
Late, failed, or disputed payments may result in paused work or access. Taxes, refunds, renewal terms, and cancellation rights will be handled as stated in the applicable client agreement and governing law.
6. Third-party platforms and services
Our work may depend on services operated by third parties, including Meta, Google, CRM, calendar, email, phone, messaging, hosting, analytics, and payment providers. Their terms and policies apply independently. We do not control their availability, approvals, account restrictions, policy changes, data practices, costs, or technical performance.
You are responsible for maintaining your accounts in good standing and for decisions made by those platforms. We may recommend changes, but we cannot guarantee that an ad, account, integration, message, or campaign will be approved or remain available.
7. Advertising results and AI-assisted services
Forecasts, examples, benchmarks, and past results are illustrative and are not promises of leads, appointments, revenue, return on ad spend, or profitability.
We may use artificial intelligence and automated systems to assist with drafting, lead response, qualification, analysis, routing, and scheduling. AI output can be incomplete, inaccurate, or unsuitable. You are responsible for reviewing material decisions, regulated claims, and customer-facing content before relying on it.
8. Communications
When you provide contact information, you authorize us to send communications related to your inquiry, appointment, account, or requested services. With any consent required by law, we may also send marketing communications. Message and data rates may apply. You may unsubscribe from marketing email or reply STOP to marketing texts. Consent to marketing texts is not a condition of purchase.
9. Intellectual property
The website, Infera name and branding, systems, templates, methods, software, designs, and content we create or own are protected by intellectual-property laws. Except as expressly permitted in writing, you may not copy, modify, distribute, sell, reverse engineer, or exploit them.
Ownership and license rights for custom client deliverables are governed by the applicable client agreement. You retain ownership of materials you provide and grant us a limited license to use them as needed to perform the services.
10. Acceptable use
You may not use the website or services to break the law, infringe rights, transmit harmful code, gain unauthorized access, interfere with systems, impersonate others, send unlawful or deceptive communications, collect information without permission, or promote prohibited, fraudulent, or abusive activity. We may suspend or refuse service where reasonably necessary to protect people, systems, platforms, or legal compliance.
11. Confidentiality
Each party should use reasonable care to protect non-public business, technical, and customer information received from the other and use it only for the relationship. This does not apply to information that is public through no breach, independently developed, rightfully received from another source, or required to be disclosed by law.
12. Disclaimers
To the maximum extent permitted by law, the website and any free information are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant uninterrupted or error-free operation, platform availability, specific outcomes, or that all information will be complete or current.
Nothing on the website is legal, tax, financial, or accounting advice.
13. Limitation of liability
To the maximum extent permitted by law, Infera Group and its owners, personnel, contractors, and affiliates will not be liable for indirect, incidental, special, exemplary, consequential, or punitive damages, or for lost profits, revenue, data, goodwill, business opportunities, or advertising spend, arising from the website or services.
Where liability cannot be excluded, our aggregate liability relating to the website or free consultations will not exceed $100. Liability for paid services is governed by the applicable client agreement. Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.
14. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Infera Group and its owners, personnel, contractors, and affiliates from third-party claims, losses, liabilities, and reasonable costs arising from your materials, instructions, products, advertising claims, unlawful use, breach of these Terms, or violation of another person’s rights. This obligation does not apply to the extent a claim results from our willful misconduct or where prohibited by law.
15. Suspension and termination
We may suspend or terminate access for a material breach, unlawful activity, security risk, nonpayment, or conduct that may harm people, systems, or platform relationships. Provisions that by their nature should continue—including payment obligations, intellectual-property terms, disclaimers, liability limits, and dispute provisions—survive termination.
16. Governing law and disputes
These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules. Before filing a claim, each party agrees to make a good-faith effort to resolve the dispute by written notice and discussion for at least 30 days. Subject to applicable law and any controlling client agreement, courts located in Illinois will have exclusive jurisdiction.
17. General terms
If any provision is unenforceable, the remaining provisions continue in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a reorganization, financing, merger, or sale of business. These Terms and any applicable client agreement are the entire agreement for their subject matter.
18. Changes to these Terms
We may update these Terms from time to time. The revised version will be posted on this page with a new “Last updated” date. Continued use after the effective date means you accept the revised Terms, to the extent permitted by law.